Grievance and Complaint Escalation

Email: support@nearpados.com

Operator: NearPados, built by Veda Intelligence.

Please use the support email or the Support page so the team can record and review your complaint.

We aim to acknowledge user complaints within 48 hours where operationally possible.

Some issues may require more time if they involve business verification, community safety, disputes, or data deletion.

For a wrong Pujo page, photo or update, write to support@nearpados.com with the Pujo name and what should change.

Digital Anudaan is paid to the committee account, not to NearPados. Questions about a payment itself should go to that committee. Write to NearPados if the published UPI id or QR looks wrong or misused.

For a collaboration request or group chat, include who was involved and what happened. Use Report or Block in the app when someone makes you uncomfortable.

Please include your user ID if available, the relevant booking or post details, and a clear description of the issue.

For urgent safety issues, contact local emergency services first.